/* Logika Support Desk - app.css (etapa 3)
   Reguli de design din specs/support-desk/requirements.md §9.
   Culori: Navy #00063D, Blue #1863DC (hover #0F4FB8), Blue-logo #1C7DBF,
   Turquoise #33B1C0, Coral #F1755A, Background #F4F6FA, Surface #FFFFFF,
   Border #E3E7F0, Text secundar #4E4B66 / #5B5F7A. Font: Plus Jakarta Sans. */

/* ---- Font Plus Jakarta Sans (self-hosted, subset latin) ---- */
@font-face {
  font-family: 'Plus Jakarta Sans';
  font-style: normal;
  font-weight: 400 800;
  font-display: swap;
  src: url(#APP_FILES#fonts/plus-jakarta-sans-latin.woff2) format('woff2');
  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
}
@font-face {
  font-family: 'Plus Jakarta Sans';
  font-style: normal;
  font-weight: 400 800;
  font-display: swap;
  src: url(#APP_FILES#fonts/plus-jakarta-sans-latin-ext.woff2) format('woff2');
  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C4, U+2113, U+2C60-2C7F, U+A720-A7FF;
}

/* ---- Tokens de tema (Theme Roller style overrides) ---- */
:root {
  --sd-navy: #00063D;
  --sd-blue: #1863DC;
  --sd-blue-hover: #0F4FB8;
  --sd-blue-logo: #1C7DBF;
  --sd-turquoise: #33B1C0;
  --sd-coral: #F1755A;
  --sd-bg: #F4F6FA;
  --sd-surface: #FFFFFF;
  --sd-border: #E3E7F0;
  --sd-text-2: #4E4B66;
  --sd-text-3: #5B5F7A;
  /* Universal Theme token overrides */
  --ut-body-text-color: var(--sd-navy);
  --ut-body-background-color: var(--sd-bg);
  --ut-form-icon: var(--sd-text-2);
  --ut-form-icon-shadow: none;
  --ut-btn-text-color: #FFFFFF;
  --ut-linked-text-color: var(--sd-blue);
  --ut-alt-linked-text-color: var(--sd-blue);
  --ut-nav-scrim: none;
}

body,
.t-Body,
.t-Dialog-body,
.t-Login-region,
.a-FlexBox {
  font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
}
body { font-size: 15px; }
h1, h2, h3, .t-Title, .t-Header-title { font-weight: 800; }

a { color: var(--sd-blue); }
a:hover, a:focus { color: var(--sd-blue-hover); }

.t-Button--hot {
  background: var(--sd-blue) !important;
  border-color: var(--sd-blue) !important;
  color: #FFFFFF;
}
.t-Button--hot:hover, .t-Button--hot:focus {
  background: var(--sd-blue-hover) !important;
  border-color: var(--sd-blue-hover) !important;
}

/* Carduri si regiuni: suprafata alba, bordura, colturi 14px */
.t-Region,
.js-dialogContainer .t-Dialog-wrap .t-Dialog-body {
  border-radius: 14px;
}
.t-Region { border: 1px solid var(--sd-border); }

/* ---- Meniul lateral navy (agent / admin) ---- */
.t-TreeNav { background-color: var(--sd-navy) !important; }
.t-TreeNav .a-TreeView-content .a-TreeView-label,
.t-TreeNav .a-TreeView-label { color: #E3E6F3; }
.t-TreeNav .a-TreeView-content.is-selected .a-TreeView-label,
.t-TreeNav .a-TreeView-content.is-selected > .a-TreeView-label { color: #FFFFFF; }
.t-TreeNav > .a-TreeView .is-selected > .a-TreeView-content,
.t-TreeNav > .a-TreeView .a-TreeView-content:hover { background-color: rgba(51, 177, 192, .18); }
.t-TreeNav .a-TreeView-icon { color: var(--sd-turquoise); }
/* ---- A1: bara de sus alba (macheta Main.html): fundal alb, linie fina jos,
   iconite si meniu utilizator in navy; banda turcoaz de 6px a stilului Iris scoasa;
   logo fara "cutie" alba in jur. ---- */
body.apex-theme-iris,
body.iris {
  --ut-header-background-color: #FFFFFF;
  --ut-header-text-color: var(--sd-navy);
  --ut-header-logo-text-color: var(--sd-navy);
  --ut-header-link-color: var(--sd-navy);
  --ut-header-border-color: var(--sd-border);
}
.t-Header, #t_Header { background: #FFFFFF; border-bottom: 1px solid var(--sd-border); box-shadow: none; }
.t-Header::before { display: none; }
.t-Header-navBtn, .t-Header-logo { color: var(--sd-navy); }
.t-Header-navBar .t-Button,
.t-Header-navBar .t-Button .t-Icon,
.t-Header-navBar .a-MenuBar-label { color: var(--sd-navy); }
.t-Header-navBar .t-Button:hover, .t-Header-navBar .t-Button:focus { color: var(--sd-blue); }

/* ---- Badge-uri: pilule 24px, 12px bold (§9.2) ---- */
.sd-badge {
  display: inline-block;
  height: 24px;
  line-height: 24px;
  padding: 0 12px;
  border-radius: 12px;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}
.sd-sev-S1 { background: #FDE2E1; color: #A3170B; }
.sd-sev-S2 { background: #FFE8D6; color: #9A3D00; }
.sd-sev-S3 { background: #E1ECFD; color: #0F4FB8; }
.sd-sev-S4 { background: #ECEEF3; color: #474C66; }
.sd-st-NEW { background: #EAF1FD; color: #1863DC; }
.sd-st-OPEN { background: #E0F4F6; color: #0B6470; }
.sd-st-PENDING_CUSTOMER { background: #FFF3CD; color: #7A5300; }
.sd-st-PENDING_THIRD_PARTY { background: #FFF3CD; color: #7A5300; }
.sd-st-RESOLVED { background: #E3F5E9; color: #1B6B3A; }
.sd-st-CLOSED { background: #ECEEF3; color: #474C66; }
.sd-st-CANCELLED { background: #ECEEF3; color: #474C66; }
.sd-flag-yes { background: #E3F5E9; color: #1B6B3A; }
.sd-flag-no { background: #ECEEF3; color: #474C66; }
.sd-flag-locked { background: #FDE2E1; color: #A3170B; }

/* ---- Nota interna (etapa 5, A2) ---- */
.sd-msg-internal {
  background: #FFF7E0;
  border: 1px solid #F0D58A;
  border-radius: 12px;
  padding: 12px 14px;
}
.sd-msg-int-flag {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  font-weight: 800;
  color: #6B4A00;
  background: #FCE8A8;
  border-radius: 6px;
  padding: 2px 8px;
}
.sd-msg-tag { font-size: 12px; font-weight: 700; border-radius: 6px; padding: 2px 8px; background: #EAF1FD; color: #1863DC; }

/* ---- Efort pe update (pontaj ODOO): eticheta pe p31 + total in antet ---- */
.sd-effort-tag { font-size: 12px; font-weight: 700; border-radius: 6px; padding: 2px 8px; background: #E7F6EC; color: #1E6B39; }
.sd-effort-tag:empty { display: none; }
.sd-effort-total { margin: 6px 0 0; font-size: 13px; font-weight: 700; color: #1E6B39; }
.sd-effort-total:empty { display: none; }

/* ---- A2: editor comutator (macheta AgentTicket.html) ---- */
.sd-composer-box { border: 2px solid #CBD2E1; border-radius: 14px; padding: 12px 14px; }
.sd-composer-box.sd-composer--internal { background: #FFF7E0; border-color: #F0D58A; }
.sd-composer-box.sd-composer--public { background: #FFFFFF; border-color: #1863DC; }
.sd-composer-hint { font-size: 13px; font-weight: 600; color: #6B4A00; margin: 0 0 6px; }
.sd-composer-box.sd-composer--public .sd-composer-hint { color: #1863DC; }
.sd-panel-card { background: #FFFFFF; border: 1px solid #E3E7F0; border-radius: 14px; padding: 14px 16px; }
.sd-panel-title { margin: 0 0 10px; font-size: 15px; font-weight: 800; }
.sd-btn-hidden { display: none !important; }

/* ---- A2: bare SLA ---- */
.sd-sla-panel { display: flex; flex-direction: column; gap: 4px; }
.sd-sla-row { display: flex; justify-content: space-between; font-size: 14px; }
.sd-sla-ok { color: #1B6B3A; }
.sd-sla-warn { color: #7A5300; }
.sd-sla-bad { color: #A3170B; }
.sd-sla-idle { color: #5B6472; }
.sd-sla-track { height: 8px; border-radius: 999px; background: #E3E7F0; overflow: hidden; margin-top: 4px; }
.sd-sla-fill { height: 8px; border-radius: 999px; background: #9AA3BD; }
.sd-sla-fill.sd-sla-ok { background: #2E8B57; }
.sd-sla-fill.sd-sla-warn { background: #D9A400; }
.sd-sla-fill.sd-sla-bad { background: #C0392B; }
.sd-sla-note { font-size: 13px; color: #5B6472; margin: 8px 0 0; }
.sd-alert-nosla { background: #FDE2E1; color: #A3170B; border-radius: 8px; padding: 10px 12px; font-size: 13px; font-weight: 600; }
.sd-sla-pill { display: inline-flex; align-items: center; height: 22px; padding: 0 8px; border-radius: 999px; font-size: 12px; font-weight: 700; }
.sd-sla-pill.sd-sla-LA_ZI { background: #E3F5E9; color: #1B6B3A; }
.sd-sla-pill.sd-sla-RISC { background: #FFF3CD; color: #7A5300; }
.sd-sla-pill.sd-sla-DEPASIT { background: #FDE2E1; color: #A3170B; }
.sd-sla-pill.sd-sla-FARA, .sd-sla-pill.sd-sla-PAUZA { background: #ECEEF3; color: #474C66; }
.sd-sla-pill.sd-sla-GATA { background: #EAF1FD; color: #1863DC; }

/* ---- Pagina de login (macheta Main.html) ---- */
body.t-PageBody--login .t-Login-containerHeader::after { content: none; }
body.t-PageBody--login { background: var(--sd-bg); }
body.t-PageBody--login .t-Login-bg { display: none; }
body.t-PageBody--login .t-Login-container {
  display: flex;
  flex-wrap: wrap;
  min-height: 100vh;
  align-items: stretch;
  max-width: none;
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}
body.t-PageBody--login .t-Login-containerHeader {
  flex: 1 1 420px;
  min-width: 0;
  background: var(--sd-navy);
  color: #FFFFFF;
  display: flex;
  align-items: center;
}
body.t-PageBody--login .t-Login-containerBody {
  flex: 999 1 480px;
  min-width: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 48px 24px;
}
body.t-PageBody--login .sd-login-panel {
  padding: 64px 56px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: 48px;
  width: 100%;
  box-sizing: border-box;
}
.sd-login-eyebrow {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  font-weight: 600;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: #8FD3DC;
}
.sd-login-eyebrow svg { flex: none; }
.sd-login-hero { margin: 0; font-size: 44px; line-height: 1.12; font-weight: 800; color: #FFFFFF; }
.sd-login-lead { margin: 0; font-size: 17px; line-height: 1.6; color: #C9CEE6; }
.sd-login-bullets { display: flex; flex-direction: column; gap: 14px; margin-top: 12px; }
.sd-login-bullets div { display: flex; gap: 12px; align-items: flex-start; font-size: 15px; color: #E3E6F3; }
.sd-login-copy { margin: 0; font-size: 13px; color: #8E95B8; }
body.t-PageBody--login .t-Login-region {
  width: 100%;
  max-width: 420px;
  background: #FFFFFF;
  border-radius: 16px;
  padding: 44px 40px;
  box-sizing: border-box;
  border: 1px solid var(--sd-border);
  box-shadow: 0 1px 2px rgba(0, 6, 61, .06), 0 12px 40px rgba(0, 6, 61, .08);
}
/* Logo pe card alb, curat: fara fundal, fara border-radius, fara chenar (cerere utilizator) */
body.t-PageBody--login .t-Login-region .t-Login-logo,
body.t-PageBody--login .sd-login-logo {
  width: 200px;
  max-width: 100%;
  height: auto;
  display: block;
  margin-inline: auto;
  background-color: transparent !important;
  background-image: none !important;
  border: 0;
  border-radius: 0;
  box-shadow: none;
  padding: 0;
}
body.t-PageBody--login .t-Login-header { background-color: transparent; }
/* Iconitele din campuri (fa-user / fa-key, 38px) nu mai acopera placeholderul:
   padding-left >= latime icon + 12. Clasele reale: apex-item-text / apex-item-password */
body.t-PageBody--login .t-Login-body .t-Form-itemWrapper .apex-item-text,
body.t-PageBody--login .t-Login-body .t-Form-itemWrapper .apex-item-password,
body.t-PageBody--login .t-Login-body .t-Form-itemWrapper .text_field {
  padding-left: 52px !important;
}
body.t-PageBody--login .t-Login-title { font-size: 26px; font-weight: 700; color: var(--sd-navy); }
body.t-PageBody--login .sd-login-sub { margin: 0 0 8px; font-size: 15px; color: var(--sd-text-2); }
body.t-PageBody--login .t-Login-buttons .t-Button { height: 50px; border-radius: 10px; font-weight: 700; min-width: 44px; }
body.t-PageBody--login .t-Login-body .t-Form-inputContainer .text_input,
body.t-PageBody--login .t-Login-body .t-Form-inputContainer .password_input {
  height: 48px;
  border: 1px solid #CBD2E1;
  border-radius: 10px;
  font-size: 16px;
}
body.t-PageBody--login .t-Login-body .t-Form-inputContainer input:focus {
  outline: 3px solid rgba(24, 99, 220, .25);
  border-color: var(--sd-blue);
}
.sd-login-help { margin: 12px 0 0; font-size: 14px; color: var(--sd-text-2); line-height: 1.5; }
/* Ecran ingust: panoul navy trece deasupra */
@media (max-width: 760px) {
  body.t-PageBody--login .t-Login-container { flex-direction: column; }
  body.t-PageBody--login .sd-login-panel { padding: 32px 24px; gap: 24px; }
  .sd-login-hero { font-size: 30px; }
  body.t-PageBody--login .t-Login-region { max-width: none; padding: 28px 22px; }
  body.t-PageBody--login .t-Login-containerHeader { padding: 28px 20px; }
  body.t-PageBody--login .t-Login-containerHeader::after { max-width: 100%; font-size: 15px; }
  body.t-PageBody--login .t-Login-containerBody { padding: 20px 10px; }
  body.t-PageBody--login .t-Login-region { width: 100%; max-width: 100%; box-sizing: border-box; }
  body.t-PageBody--login .t-Login-body,
  body.t-PageBody--login .t-Login-body form,
  body.t-PageBody--login .t-Form-inputContainer,
  body.t-PageBody--login .t-Form-itemWrapper { max-width: 100%; }
  body.t-PageBody--login table.t-Form { width: 100%; table-layout: fixed; }
  body.t-PageBody--login .t-Form-col,
  body.t-PageBody--login .t-Form-itemWrapper { width: auto !important; max-width: 100%; position: relative; }
  body.t-PageBody--login input.text_input,
  body.t-PageBody--login input.password_input,
  body.t-PageBody--login input.apex-item-text,
  body.t-PageBody--login input.apex-item-password,
  body.t-PageBody--login input.text_field { width: 100% !important; max-width: 100%; box-sizing: border-box; }
  /* iconitele raman vizibile si pe mobil, cu acelasi padding (criteriu: textul incepe dupa icon) */
  body.t-PageBody--login .t-Login-body .t-Form-itemWrapper .apex-item-text,
  body.t-PageBody--login .t-Login-body .t-Form-itemWrapper .apex-item-password,
  body.t-PageBody--login .t-Login-body .t-Form-itemWrapper .text_field { padding-left: 52px !important; }
  body.t-PageBody--login .t-Login-logo,
  body.t-PageBody--login .sd-login-logo { max-width: 200px; }
  body.t-PageBody--login .t-Login-title { font-size: 21px; }
}

/* Pagini de client cu meniu de sus: bara alba */
.t-PageBody .t-Banner { background: #FFFFFF; }

/* ---- C1 Tichetele mele (macheta ClientTickets.html) ---- */
.sd-page-head { display: flex; justify-content: space-between; align-items: center; gap: 24px; margin: 8px 0 18px; }
.sd-page-head h1 { font-size: 30px; font-weight: 800; letter-spacing: -0.5px; color: var(--sd-text); margin: 0 0 4px; }
.sd-page-head p { color: var(--sd-text-2); max-width: none; margin: 0; }

/* pastile de filtru: inputurile radio ascunse, frumusetea pe label */
.apex-item-option:has(input[name="P20_FILTER"]) { display: inline-block; margin: 0 6px 0 0; }
.apex-item-option:has(input[name="P20_FILTER"]) input { position: absolute; width: 1px; height: 1px; opacity: 0; }
.apex-item-option:has(input[name="P20_FILTER"]) label {
  display: inline-block; cursor: pointer; user-select: none;
  border: 1px solid var(--sd-border); background: #fff; color: var(--sd-text-2);
  border-radius: 999px; padding: 7px 16px; font-weight: 600; font-size: .9rem;
}
.apex-item-option:has(input[name="P20_FILTER"]) input:checked ~ label,
.apex-item-option:has(input[name="P20_FILTER"]) input:checked + label {
  background: var(--sd-blue); border-color: var(--sd-blue); color: #fff;
}
.apex-item-option:has(input[name="P20_FILTER"]) input:focus-visible ~ label { outline: 2px solid var(--sd-blue); outline-offset: 2px; }
.apex-item-option:has(input[name="P20_FILTER"]) label.u-radio::before,
.apex-item-option:has(input[name="P20_FILTER"]) label.u-radio::after,
.apex-item-option:has(input[name="P20_SCOPE"]) label.u-radio::before,
.apex-item-option:has(input[name="P20_SCOPE"]) label.u-radio::after { display: none; }
.apex-item-group:has(input[name="P20_FILTER"]) .displayedCompanion,
.apex-item-group:has(input[name="P20_SCOPE"]) .displayedCompanion { display: none; }
/* D2 tura 3: etichetele de filtre de pe p20 incep exact la stanga cardurilor */
.sd-filtre { padding-left: 8px; }
.sd-filtre .t-Form-labelContainer,
.sd-filtre .t-Form-inputContainer { padding-left: 0; }
.sd-filtre .t-Form-labelContainer label[for^="P20_FILTER"],
.sd-filtre .t-Form-labelContainer label[for^="P20_SCOPE"],
.sd-filtre .t-Form-labelContainer span[id$="_LABEL"] {
  padding-left: 0;
}
.t-Form-labelContainer label[for^="P20_FILTER"],
.t-Form-labelContainer label[for^="P20_SCOPE"],
.a-Form-labelContainer label[for^="P20_FILTER"],
.a-Form-labelContainer label[for^="P20_SCOPE"] {
  font-size: .78rem; font-weight: 700; letter-spacing: .5px; text-transform: uppercase;
  color: var(--sd-text-3); padding-left: 0;
}

/* comutator de anvelopa pentru managerii de client */
.apex-item-option:has(input[name="P20_SCOPE"]) label { border-radius: 8px; background:#fff; color: var(--sd-text-2); border:1px solid var(--sd-border); padding:7px 14px; cursor:pointer; font-weight:600; font-size:.9rem; }
.apex-item-option:has(input[name="P20_SCOPE"]) input:checked ~ label { background: var(--sd-blue); border-color: var(--sd-blue); color:#fff; }
.apex-item-option:has(input[name="P20_SCOPE"]) input { position: absolute; width: 1px; height: 1px; opacity: 0; }

/* lista de carduri de tichet */
ul.sd-cards { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: 1fr; gap: 14px; }
.sd-card { position: relative; background: #FFFFFF; border: 1px solid var(--sd-border); border-radius: 14px; padding: 14px 18px; }
.sd-card:hover { border-color: var(--sd-blue); }
.sd-card-stretch { position: absolute; inset: 0; z-index: 1; }
.sd-card-top { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; color: var(--sd-text-3); font-weight: 700; font-size: .85rem; }
.sd-card-title { margin: 0 0 8px; font-size: 1.1rem; font-weight: 700; color: var(--sd-text); }
.sd-card-meta { margin: 0 0 10px; color: var(--sd-text-2); font-size: .9rem; }
.sd-card-foot { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin: 0; color: var(--sd-text-3); font-size: .85rem; }
.sd-card-top .sd-cta { display: none; }
.sd-card-top.sd-fst-PENDING_CUSTOMER .sd-cta { display: inline-block; background: var(--sd-blue); color: #fff; border-radius: 8px; padding: 6px 12px; font-weight: 700; font-size: .8rem; }
.sd-card-top.sd-fst-PENDING_CUSTOMER .sd-cta::after { content: "Răspunde acum"; }

/* Eticheta "Creat de ..." pe cardul de tichet si pe antetul de detaliu (C1).
   clasa sd-creator-N (tichet al altui utilizator) = eticheta vizibila, contrastata;
   sd-creator-Y (tichetul propriu) = "Creat de tine" discret, fara iconita. */
.sd-card-creator { display: flex; align-items: center; gap: 8px; margin: 0 0 6px; color: var(--sd-text-3); font-size: .85rem; font-weight: 500; }
.sd-card-creator .t-Icon { font-size: 1rem; }
.sd-card-creator.sd-creator-N { color: #00063D; font-size: 14px; font-weight: 600; }
.sd-card-creator.sd-creator-Y .t-Icon { display: none; }

@media (max-width: 700px) {
  .sd-page-head { flex-direction: column; align-items: stretch; }
  .sd-card-foot { flex-direction: column; align-items: flex-start; }
}

/* ---------- C3 detaliu tichet ---------- */
.sd-ticket-head { background:#fff; border:1px solid #e6e9f0; border-radius:16px; padding:22px 26px; margin-bottom:20px; }
.sd-ticket-title { margin:10px 0 6px; font-size:22px; font-weight:700; color:#1d1f36; }
.sd-sla { margin:8px 0 0; font-size:13px; color:#5b6472; }
.sd-thread { list-style:none; margin:0; padding:0; display:flex; flex-direction:column; gap:14px; }
.sd-msg { max-width:72%; border-radius:14px; padding:13px 16px; }
.sd-msg-agent { align-self:flex-start; background:#fff; border:1px solid #e6e9f0; }
.sd-msg-client { align-self:flex-end; background:#eef3ff; border:1px solid #d7e3ff; }
.sd-msg-head { display:flex; gap:12px; font-size:12px; color:#7c8494; margin-bottom:6px; font-weight:600; }
.sd-msg-body { font-size:14px; line-height:1.55; color:#2a2d45; white-space:pre-wrap; }
.sd-msg-atts { margin-top:10px; display:flex; flex-wrap:wrap; gap:8px; }
.sd-att { display:inline-flex; align-items:center; gap:6px; padding:7px 11px; border-radius:9px; background:#f1f4f9; border:1px solid #e2e7f0; font-size:12.5px; color:#33508a; text-decoration:none; }
.sd-att:hover { background:#e8eefc; }
.sd-att span { color:#7c8494; }
.sd-reply-box { background:#fff; border:1px solid #e6e9f0; border-radius:16px; padding:18px 20px; margin-top:20px; }
.apex-r-item-col .sd-reply-box { margin-top:20px; }
@media (max-width:480px) {
  .sd-msg { max-width:100%; }
  .sd-ticket-head { padding:16px; }
}

.sd-direct-atts { display:flex; flex-wrap:wrap; gap:8px; margin:2px 0 18px; }

.sd-msg-att { list-style:none; margin:2px 0 14px; }
.sd-msg-att.sd-msg-client { text-align:right; }
.sd-msg-att.sd-msg-agent { text-align:left; }
.sd-att-size { color:#718096; font-size:.8rem; }

/* ---- Campuri read-only: aspect de camp dezactivat (ex. email client, Profilul meu) ----
   APEX marcheaza campurile read-only conditionat cu clasa apex-item-text-readonly
   (input cu aria-readonly) in interiorul .apex-item-wrapper.is-readonly. Selectorul
   trebuie sa bata regula temei .apex-item-wrapper.is-readonly .js-accessible-readonly. */
.apex-item-wrapper.is-readonly input.apex-item-text-readonly {
  background-color: #ECEEF3;
  border: 1px solid #E3E7F0;
  border-radius: 8px;
  color: #474C66;
  cursor: not-allowed;
  /* dezactiveaza inelul de focus albastru si pe variantele :focus / :focus-within ale temei */
  --ut-focus-outline: none;
}
.apex-item-wrapper.is-readonly input.apex-item-text-readonly:hover,
.apex-item-wrapper.is-readonly input.apex-item-text-readonly:focus {
  background-color: #ECEEF3;
  border-color: #E3E7F0;
  color: #474C66;
  outline: none;
  box-shadow: none;
}

/* Textul inline de sub campul Email ("Emailul poate fi schimbat doar de administrator.")
   se afiseaza doar cand campul e read-only (clienti); la utilizatori interni campul e
   editabil si textul se ascunde. Marcajul rosu de obligatoriu din colt se ascunde si el
   doar pe varianta read-only; la interni ramane. Clasa is-readonly este pusa de APEX pe
   containerul elementului (#P3_EMAIL_CONTAINER) cand readOnly conditionat e activ. */
#P3_EMAIL_CONTAINER .t-Form-inlineHelp { display: none; }
#P3_EMAIL_CONTAINER.is-readonly .t-Form-inlineHelp { display: block; }
#P3_EMAIL_CONTAINER.is-readonly .t-Form-itemRequired-marker { display: none; }


/* ============ A4 Dashboard agent: carduri metrici ============ */
.sd-metrics {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 16px;
}
.sd-metric {
  display: block;
  background: #FFFFFF;
  border: 1px solid #E3E7F0;
  border-left: 4px solid #316EFF;
  border-radius: 8px;
  text-decoration: none;
  color: #1F2A44;
}
/* Lot 4: tot cardul e link (coloana MC_VALUE tip link in sablonul metric-tiles).
   Anchor-ul umple cardul => intreaga suprafata e clicabila, nu doar numarul. */
.sd-metric a.sd-metric-link {
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-height: inherit;
  padding: 16px 18px;
  border-radius: 7px;
  color: #1F2A44;
  text-decoration: none;
  cursor: pointer;
}
.sd-metric a.sd-metric-link:hover { text-decoration: none; color: #1F2A44; background: #F4F7FD; }
.sd-metric a.sd-metric-link:focus-visible { outline: 3px solid #1863DC; outline-offset: -3px; }
.sd-metric span { font-size: 12px; text-transform: uppercase; letter-spacing: .4px; color: #5B6580; }
.sd-metric strong { font-size: 26px; font-weight: 700; }
.sd-metric.is-alert { border-left-color: #D64545; }
.sd-metric.is-warn { border-left-color: #E0A526; }
.sd-metric.is-ok { border-left-color: #2E9E5B; }
@media (max-width: 900px) { .sd-metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); } }

/* Lot 4: chip "Filtru: ... x" deasupra cozii (p30, regiunea filtru-preset) */
.sd-preset-chip {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  margin: 0 0 12px;
  padding: 8px 10px 8px 16px;
  background: #EAF1FE;
  border: 1px solid #BFD3F5;
  border-radius: 999px;
  font-size: 13px;
  color: #1F2A44;
}
.sd-preset-chip strong { font-weight: 700; }
.sd-preset-x {
  display: inline-flex;
  width: 24px;
  height: 24px;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  background: #1863DC;
  color: #FFFFFF;
  font-size: 14px;
  font-weight: 700;
  line-height: 1;
  text-decoration: none;
  cursor: pointer;
}
.sd-preset-x:hover { background: #0F4FB8; color: #FFFFFF; text-decoration: none; }
.sd-preset-x:focus-visible { outline: 3px solid #1863DC; outline-offset: 2px; }

.sd-panel-card { display: flex; flex-direction: column; }
.sd-panel-card > h2.sd-panel-title { order: -1; margin-top: 0; }


/* ── Etapa 7 F: culori grafice = acelasi palier ca badge-urile (F2/F4) ── */
/* OJET preia paleta din --oj-palette-dvt-rgb-N; indexul = ordinea din SQL (st.sort_order / seriile S1..S4) */
body.apex-theme-iris,
body.iris {
  --oj-palette-dvt-rgb-1: 24, 99, 220;   /* #1863DC Nou / Logika albastru */
  --oj-palette-dvt-rgb-2: 14, 124, 134;  /* #0E7C86 În lucru */
  --oj-palette-dvt-rgb-3: 227, 160, 8;   /* #E3A008 Așteaptă clientul */
  --oj-palette-dvt-rgb-4: 227, 160, 8;   /* #E3A008 Așteaptă terți */
  --oj-palette-dvt-rgb-5: 30, 158, 90;   /* #1E9E5A Rezolvat */
}
.t-Region-body .oj-chart { min-height: 300px; }



/* ── Etapa 7 E1/E6: coada — coloane compacte ─────────────────────── */
.a-IRR-table .sd-nw { white-space: nowrap; }
/* Subiect: minim 220px, se rupe pe randuri la nevoie (overflow-wrap:anywhere);
   fara max-width - in layout auto primeste spatiul ramas. */
.a-IRR-table .sd-subj { display: block; min-width: 220px; overflow-wrap: anywhere; }
.a-IRR-table .sd-sla-pill { white-space: nowrap; }


/* D3: rand badge + numere + "Actualizat" dreapta; meta pe un rand */
.sd-card-top { flex-wrap: wrap; }
.sd-card-updated { margin-left: auto; color: var(--sd-text-3); font-weight: 600; }
.sd-card-meta .sd-creator { font-weight: 600; color: var(--sd-text-2); }
.sd-card-meta .sd-creator.sd-creator-Y { font-weight: 500; color: var(--sd-text-3); }


/* ── Etapa 7 B4: radio gravitate ca carduri (p21/p32), restructurat tura 3 ──
   cardul este .apex-item-option; radioul nativ ramane vizibil in stanga
   textului, la 10px de el (cercul nu mai cade pe bara colorata); pseudocercul
   temei (label.u-radio::before) se ascunde ca sa nu apara un al doilea cerc. */
.sd-sev-radio .t-Form-inputContainer { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; padding-left: 0; }
.sd-sev-radio .t-Form-labelContainer { padding-left: 0; }
.sd-sev-radio .apex-item-option {
  display: flex; align-items: center; gap: 10px; margin: 0 !important; cursor: pointer;
  border: 1px solid var(--sd-border); border-left: 4px solid var(--sd-border);
  border-radius: 10px; padding: 10px 14px; background: #fff;
}
.sd-sev-radio .apex-item-option:nth-child(1) { border-left-color: #D93025; }
.sd-sev-radio .apex-item-option:nth-child(2) { border-left-color: #F08C00; }
.sd-sev-radio .apex-item-option:nth-child(3) { border-left-color: #1863DC; }
.sd-sev-radio .apex-item-option:nth-child(4) { border-left-color: #8A94A6; }
.sd-sev-radio .apex-item-option input[type="radio"] { position: static !important; order: -1; flex: 0 0 auto; width: 16px; height: 16px; opacity: 1 !important; visibility: visible !important; accent-color: var(--sd-blue); }
.sd-sev-radio .apex-item-option label { position: static; border: 0; padding: 0; background: none; font-weight: 600; font-size: .92rem; }
.sd-sev-radio .apex-item-option label.u-radio::before,
.sd-sev-radio .apex-item-option label.u-radio::after { display: none !important; }
.sd-sev-radio .apex-item-option:has(input:checked) { border-color: var(--sd-blue); background: #F1F5FF; box-shadow: 0 0 0 1px var(--sd-blue); }
@media (max-width: 700px) { .sd-sev-radio .t-Form-inputContainer { grid-template-columns: 1fr; } }

/* ── Etapa 7 tura 3 P2: formular p21/p32 in card alb, campuri pe toata coloana,
   atasamente = un singur drop zone nativ (a-file-upload), butoane pe acelasi
   rand in dreapta, aliniate cu dreapta cardului. ── */
.sd-form-page .sd-form-card {
  background: #FFFFFF; border: 1px solid var(--sd-border); border-radius: 14px;
  max-width: 920px; padding: 26px 30px 18px;
}
.sd-form-page select, .sd-form-page input[type="text"], .sd-form-page textarea {
  width: 100%; box-sizing: border-box;
}
.sd-form-page .t-Form-inputContainer textarea { width: 100% !important; max-width: 100% !important; }
.sd-form-page .apex-item-group--textarea { display: block; width: 100%; }
.sd-form-page a-file-upload { display: block; width: 100%; }
.sd-form-page a-file-upload > div { width: 100%; }
.sd-form-page .a-FileDrop--inline { width: 100%; }
.sd-form-page .sd-form-btns { max-width: 920px; margin-top: 14px; }
.sd-form-page .sd-form-btns .t-ButtonRegion-col--left { width: 100%; }
.sd-form-page .sd-form-btns .t-ButtonRegion-buttons { display: flex; justify-content: flex-end; gap: 10px; }
.sd-form-page .sd-form-btns .container { display: flex; flex-wrap: wrap; justify-content: flex-end; align-items: center; gap: 10px; }
.sd-form-page .sd-form-btns .row { flex: 0 0 auto; display: flex; }
.sd-form-page .sd-form-btns .col { width: auto; }
.sd-form-page .sd-form-btns .t-Button { margin: 0; }

/* ── Etapa 7 C2 tura 3: campuri read-only din profil identice cu Email ──
   Email (input readonly) are bg rgb(236,238,243) / border 1px solid rgb(227,231,240);
   spanurile display_only (Utilizator, Companie) primesc exact acelasi fundal,
   chenar, radius si acelasi latime pe toata coloana. */
.sd-ro-field input[type="text"],
.apex-item-display-only {
  background: rgb(236, 238, 243) !important;
  border: 1px solid rgb(227, 231, 240) !important;
  box-shadow: none; color: var(--sd-text-2); border-radius: 8px;
  box-sizing: border-box;
}
span.apex-item-display-only, .t-Form-itemText {
  display: block; width: 100%; flex: 1 1 auto; padding: 7px 12px; min-height: 38px; line-height: 1.4;
  font-weight: 400;
}
/* P4: toate campurile din ambele carduri pe toata coloana (latimi egale) */
.sd-profile-split .t-Form-inputContainer input { width: 100% !important; box-sizing: border-box; }
.sd-profile-split .apex-item-group--textarea { display: block; width: 100%; }
/* T4-P1: campurile de parola au aceeasi latime cu Nume complet; butonul "ochi"
   se suprapune in capatul din dreapta al inputului (overlay), acelasi top. */
.sd-profile-split .apex-item-group--password { position: relative; width: 100%; }
.sd-profile-split .t-Form-inputContainer > .t-Form-itemWrapper { flex: 1 1 auto; }
/* P4: butoanele formului din carduri aliniate dreapta (randul care contine butonul).
   T4-P1: exige butonul copil DIRECT al .col — altfel regulile se aplicau si randurilor
   cu camp de parola (care contin butonul ochi in adancime) si impingeau campul in dreapta. */
.sd-profile-split .t-Region-body .row:has(> .col > .t-Button) { display: flex; justify-content: flex-end; }
.sd-profile-split .t-Region-body .row:has(> .col > .t-Button) > .col { width: auto; flex: 0 0 auto; max-width: none; }
/* T4-P1: butonul ochi lipit in dreapta inputului, acelasi top/inaltime (38px) */
.sd-profile-split .t-Button--passwordVisibility {
  position: absolute; right: 0; top: 0; height: 38px; margin: 0;
  border: none; background: transparent; box-shadow: none;
}

/* ── Etapa 7 tura 3, P1: bara de subsol a IG-urilor se desena deasupra randurilor ──
   pricina: in APEX/UT 26.2 footer-ul .a-GV-footer primeste position:absolute cu un
   `top` calculat de JS inainte sa fie randate toate liniile (p160: top:91px la o grila
   de ~210px) si ramane necorectat -> acopera randurile; p170 patea primi acelasi top
   vechi in functie de timing. Grilele noastre au corp de inaltime naturala (fara
   scrollBody), deci footer-ul trebuie sa ramana in fluxul documentului, sub tabel. */
.a-IG .a-GV-footer {
  position: static !important;
  top: auto !important;
  bottom: auto !important;
}

/* ── Etapa 7 tura 3, P7: graficul "Conformitate SLA la rezolvări" — bare albastru Logika ──
   Chart-ul 26.2 (JET) isi coloreaza seriile din CSS custom properties; suprascriem
   seria 1 a regiunii #sd-chart-sla cu albastrul brandului #1863DC. */
#sd-chart-sla {
  --oj-chart-series-1-fill-color: #1863DC;
  --oj-chart-bar-series-fill-color: #1863DC;
}

/* ── Tura 4, P2: unificare globala a inaltimii campurilor de formular ──
   Inputurile/selectele UT ramaneau la ~24px in timp ce campurile gri display_only
   erau la 38px. Toate campurile de formular (text, password, date, select) si
   display_only au aceeasi inaltime 38px, padding orizontal 12px, radius 8px.
   Textarea ramane libera (mai inalta). IG/editor si grile nu sunt atinse
   (regulile sunt scopate pe .t-Form-inputContainer). */
.t-Form-inputContainer input.apex-item-text,
.t-Form-inputContainer select {
  height: 38px;
  box-sizing: border-box;
  padding-left: 12px;
  padding-right: 12px;
  border-radius: 8px;
}
.t-Form-inputContainer textarea.apex-item-textarea {
  border-radius: 8px;
  padding: 8px 12px;
}
.apex-item-display-only {
  height: 38px;
  line-height: 20px;
  padding: 8px 12px;
}
/* butoanele icon de langa campuri (calendru/ochi) la aceeasi inaltime cu inputul */
.t-Form-inputContainer .t-Form-itemWrapper .t-Button--icon {
  height: 38px;
  box-sizing: border-box;
  margin-top: 0;
}

/* ── Tura 4, P3: alerta "Informatii" — layout UT 26.2 lasa iconul centrat deasupra
   textului, fara fundal si titlu evidentiat. Refacem structura classica t-Alert:
   icon in stanga (in primii 24px vertical), titlu ingrosat, fundal info, padding 14.
   Aceeasi reguli se aplica si variantelor success/danger (dialoguri email p181/p183). ── */
.t-Alert--info,
.t-Alert--success,
.t-Alert--danger {
  border: 1px solid;
  border-radius: 10px;
  padding: 14px 16px;
}
.t-Alert--info    { background: #E9F2FB; border-color: #BFD7EE; }
.t-Alert--success { background: #E5F3E9; border-color: #A9D6B7; }
.t-Alert--danger  { background: #FBEFEA; border-color: #F0BCAF; }
.t-Alert--info .t-Alert-wrap,
.t-Alert--success .t-Alert-wrap,
.t-Alert--danger .t-Alert-wrap { display: flex; align-items: flex-start; gap: 14px; }
.t-Alert--info .t-Alert-icon,
.t-Alert--success .t-Alert-icon,
.t-Alert--danger .t-Alert-icon { flex: 0 0 auto; width: auto; padding: 0; margin: 0; }
.t-Alert--info .t-Alert-icon    { color: #1863DC; }
.t-Alert--success .t-Alert-icon { color: #2E8540; }
.t-Alert--danger  .t-Alert-icon { color: #C21312; }
.t-Alert--info .t-Alert-icon .t-Icon,
.t-Alert--success .t-Alert-icon .t-Icon,
.t-Alert--danger .t-Alert-icon .t-Icon { width: 20px; height: 20px; font-size: 18px; line-height: 20px; text-align: left; }
.t-Alert--info .t-Alert-content,
.t-Alert--success .t-Alert-content,
.t-Alert--danger .t-Alert-content { flex: 1 1 auto; min-width: 0; }
.t-Alert--info .t-Alert-title,
.t-Alert--success .t-Alert-title,
.t-Alert--danger .t-Alert-title { font-weight: 700; font-size: 15px; margin: 0; color: var(--sd-text, #1F2430); }
.t-Alert--info .t-Alert-body > p:first-child,
.t-Alert--success .t-Alert-body > p:first-child,
.t-Alert--danger .t-Alert-body > p:first-child { margin-top: 0; }
.t-Alert--info .t-Alert-body > p,
.t-Alert--success .t-Alert-body > p,
.t-Alert--danger .t-Alert-body > p { margin: 4px 0 0; }

/* ── Fix p30 (raport Mac, suprapunere intre coloane): table-layout:auto + clase pe
   coloane. Latimile fixe in px (tura 4, P4) fusesera calibrate pe Chromium headless; pe
   Mac (font mai lat) textul deborda din celula peste coloana vecina, iar selectorii
   nth-child loveau alte coloane daca utilizatorul ascunde/reordona coloane in IR.
   Regulile noi nu depind de pozitia coloanei: fiecare coloana isi primeste clasa din
   htmlExpression/linkText (sd-col-*; Subiect = sd-subj, pastile = sd-badge /
   sd-sla-pill). Regionul are heading fixedTo:none - altfel APEX clona thead intr-o a
   doua tabela si table-layout:auto aliniaza gresit capul de corp. La viewport ingust
   tabela face scroll orizontal IN REGIUNE (.a-IRR-tableContainer), niciodata pe
   pagina. ── */
#sd-coada .a-IRR-table { width: 100%; table-layout: auto; }
#sd-coada .a-IRR-tableContainer { overflow-x: auto; }
#sd-coada .sd-col-nr { white-space: nowrap; }
#sd-coada .sd-col-companie,
#sd-coada .sd-col-solicitant,
#sd-coada .sd-col-serviciu,
#sd-coada .sd-col-agent,
#sd-coada .sd-col-actualizat { white-space: normal; }

/* ── Tura 4, P5: pastila SLA neutra pentru stadii oprite (oprit/inchis/anulat) ── */
.sd-sla-pill.sd-sla-STOP { background: #EEF0F4; color: #5B6475; }

/* ── Patch 30: pastila SLA gri "inchis de client" (ceas oprit de client, fara rezolvare) ── */
.sd-sla-pill.sd-sla-CLIENT { background: #E4E7EF; color: #454B62; }

/* ── Patch 30: dialogul de inchidere (p22) - radio-uri pe randuri clare, consistent Etapa 7 ── */
.sd-close-dialog .t-RadioGroup .t-RadioGroupItem { padding: 4px 0; }
.sd-close-dialog .t-Form-labelContainer { padding-bottom: 2px; }

/* ── Patch 30 / corecturi arhitect: umplere gri pentru ceas SLA oprit (CLOSED/CANCELLED) ── */
.sd-sla-fill.sd-sla-idle { background: #C4CAD8; }

/* Dialogul de inchidere p22: la viewport ingust, randurile din interior mostenesc 720px de la
   clasa js-dialog-size720x480 si imping butonul "Inchide tichetul" in afara ecranului.
   La <=760px totul devine 100% si butoanele se aliniaza dreapta, in viewport. */
@media (max-width: 760px) {
  .sd-close-dialog .t-DialogRegion-wrap,
  .sd-close-dialog .t-ButtonRegion.t-ButtonRegion--dialogRegion,
  .sd-close-dialog .t-ButtonRegion-wrap { width: 100% !important; }
  .sd-close-dialog .t-ButtonRegion-wrap { grid-template-columns: 1fr !important; }
  .sd-close-dialog .t-ButtonRegion-col { min-width: 0; }
  .sd-close-dialog .t-ButtonRegion-col--left { order: 2; }
  .sd-close-dialog .t-ButtonRegion-buttons { flex-wrap: wrap; justify-content: flex-end; gap: 8px; }
}

/* ── Patch 30: eticheta "inchis de client" pe cardurile clientului (p20) ── */
.sd-closed-by { color: #454B62; font-weight: 600; }

/* ── Corecturi UI email-to-ticket (review arhitect, p181) ── */
/* Selecturile Da/Nu se dimensionau la continut (~42px si text taiat):
   latime normala, textul complet vizibil in toata aplicatia. */
.apex-item-select { min-width: 120px; }
/* "Tip expeditor" (p183/p185): optiunile au text lung - casuta lata (>=160px). */
.sd-select-160 { min-width: 160px; }
/* p181: tabelul de foldere (33 de randuri) impingea tot restul dialogului
   jos de tot; regionea are acum inaltime maxima si scroll propriu. */
#p181-foldere .t-Region-body { max-height: 300px; overflow: auto; }